Definitions

• “Clinic” refers to SBC Sports Therapy and its staff.
• “Practitioner” refers to any licensed professional providing services at the Clinic, including Sports Therapists, Advanced Paramedics, and other medical professionals.
• “Client” refers to the individual receiving services.
• “Services” include sports therapy, manual therapy, acupuncture, injury rehabilitation, IV therapy, fitness assessment, and related clinical treatments.
• “Website” refers to any digital presence of SBC Sports Therapy, including social media channels.

Appointment Booking and Cancellations

1. Appointments can be booked via phone, in person, or the Clinic’s online booking system.
2. Clients are required to provide accurate personal and medical information at the time of booking.
3. Cancellations or rescheduling must be made at least 24 hours prior to the appointment. Failure to do so may result in a cancellation fee equal to 100% of the session cost.
4. Repeated missed appointments may result in refusal of future bookings.

Client Responsibilities

1. Clients must provide a full and accurate medical history and inform the Practitioner of any conditions, medications, injuries, or contraindications.
2. Clients should notify the Practitioner of any discomfort, pain, or adverse reactions during treatment.
3. Clients are responsible for wearing appropriate clothing for therapy or exercise sessions.
4. Clients under the influence of alcohol or drugs may have their session refused without refund.

Practitioner Responsibilities

1. Practitioners will provide care in accordance with professional standards and clinical guidelines.
2. Practitioners will respect client confidentiality in line with UK GDPR regulations and professional codes of conduct.
3. Practitioners will assess clients before providing treatment and may refuse or modify services if deemed unsafe or inappropriate.

Treatment and Services

1. All treatments are provided based on the information given by the client and the clinical assessment performed.
2. Services may include, but are not limited to:
   
   • Sports therapy and injury rehabilitation
   • Manual therapy (massage, soft tissue release, joint mobilisations)
   • Acupuncture
   • IV vitamin therapy
   • Exercise prescription and personal training guidance
   • Fitness assessments and functional testing
3. Results cannot be guaranteed, as outcomes depend on individual client response, adherence to advice, and pre-existing conditions.

Medical Disclaimer

1. SBC Sports Therapy Clinic does not replace the advice of a medical doctor or other HCP.
2. Treatments are provided to support rehabilitation, recovery, and performance, not to diagnose or treat medical conditions unless explicitly indicated and within the Practitioner’s scope of practice.
3. In case of serious injury, illness, or emergency, clients should seek immediate medical attention from the NHS or other emergency services.

IV Therapy & Other Invasive Treatments

1. IV vitamin therapy and other invasive treatments are administered by qualified practitioners only.
2. Clients must disclose allergies, current medications, or medical conditions prior to treatment.
3. Adverse reactions are rare but may occur; immediate medical care will be provided on-site if necessary.
4. Refusal to provide full medical information may result in treatment being declined.

Payment Terms

1. Payment is due at the time of booking or prior to treatment unless otherwise agreed.
2. Accepted payment methods: cash, bank transfer, or approved online payment platforms.
3. All fees are non-refundable except in cases where the Clinic cancels a session.

Liability

1. SBC Sports Therapy and its staff will take all reasonable care to ensure safety during treatment.
2. Clients attend sessions at their own risk, and the Clinic is not liable for pre-existing conditions, injuries sustained outside the Clinic, or adverse reactions to treatment, unless caused by negligence.
3. Liability for loss, theft, or damage to personal belongings is excluded.

Confidentiality & Data Protection

1. Client information is collected, stored, and processed in compliance with UK GDPR and professional regulatory requirements.
2. Information will only be shared with relevant health professionals if required for treatment or by law.
3. Clients have the right to access, amend, or request deletion of their personal data.

Complaints

1. Complaints should be submitted in writing to John Paul Murray at the Clinic’s contact details.
2. The Clinic will respond to complaints within 14 working days.
3. The Clinic will make every reasonable effort to resolve complaints fairly and efficiently.

Termination of Services

1. The Clinic reserves the right to terminate treatment at any time if:
   
   • The Client fails to follow advice or instructions.
   • Behaviour is deemed inappropriate, abusive, or unsafe.
   • Continuing treatment is deemed unsafe.
2. Termination does not exempt the Client from payment for services already rendered.

Intellectual Property

1. All materials, content, exercise programs, and educational resources provided by SBC Sports Therapy are the property of the Clinic.
2. Unauthorized copying, distribution, or use for commercial purposes is prohibited.

Governing Law

These Terms and Conditions are governed by the laws of Scotland & United Kingdom.

Any disputes arising will be subject to the exclusive jurisdiction of Scottish and / or UK courts.

Acceptance of Terms

By booking an appointment or receiving services, clients acknowledge that they have read, understood, and agreed to these Terms and Conditions.